Refund Policy

This Refund Policy applies to paid novelday subscriptions offered by Synspear. Payments are processed through Toss Payments. Refund and cancellation requests are handled by the Company via synspear.dev@gmail.com.

1. Products

novelday is a digital subscription service. Writing a private diary is free. One AI style transform per diary entry is available on the Free plan; paid plans provide up to three transforms plus anonymous sharing and inbox features. Prices and billing intervals are shown on the Pricing page and at checkout.

2. 14-day refund

You may request a refund within 14 days of purchase (payment completion). Contact synspear.dev@gmail.com to request a refund.

Please include:

• Your nickname or account email
• Payment date, amount, and order/transaction details if available
• A brief reason (optional)

Once verified, refunds are issued to the original payment method. Your bank or card issuer may take several business days to show the credit.

3. Duplicate charges and service failures

• Confirmed duplicate charges for the same period are refunded.
• If paid features were unavailable due to our fault, we will refund the affected payment.

4. Cancelling renewal

Subscriptions renew automatically. Cancel renewal from the Pricing page (when signed in) or by emailing synspear.dev@gmail.com. After cancellation, access continues until the end of the already-paid period and you will not be charged for the next period.

Cancelling renewal does not automatically refund the current billing period. If you want a refund, request it under the 14-day refund section above.

5. Statutory rights

If consumer law in your country gives you stronger withdrawal or refund rights, those rights apply.

6. Related documents

• Terms of Use
• Privacy Policy
• Pricing

7. Business contact

• Company: Synspear
• Representative: Hyangshin Lee
• Address: 36, Dongtanjungsimsangga 1-gil, Dongtan-gu, Hwaseong-si, Gyeonggi-do, Republic of Korea
• Email: synspear.dev@gmail.com

Effective date: July 27, 2026.